Add ticket comment

POST{{server}}/api/v1/counter/comment

This endpoint adds a new comment to the ticket. The comments appear in the Monitoring and Statistics modules.

Request

• ticket (string, required): The key of the called ticket

• comment (string): the comment text

Response

It returns the stored comment object which contains the comment besides the clerk and time.

Request

Authorization

Header	Value
Authorization	Bearer {{counterToken}}

Headers

Key	Value
Accept	application/json
X-WSID	{{counterWsID}}

Body (json)

{
  "ticket": "{{ticketKey}}",
  "comment": "The man is very anxious!"
}

Code snippets

cURL

curl -X POST '{{server}}/api/v1/counter/comment' \
  -H 'Accept: application/json' \
  -H 'X-WSID: {{counterWsID}}' \
  -H 'Authorization: Bearer {{counterToken}}' \
  -H 'Content-Type: application/json' \
  -d '{
  "ticket": "{{ticketKey}}",
  "comment": "The man is very anxious!"
}'

JavaScript

const response = await fetch("{{server}}/api/v1/counter/comment", {
  method: "POST",
  headers: {
    "Accept": "application/json",
    "X-WSID": "{{counterWsID}}",
    "Authorization": "Bearer {{counterToken}}",
    "Content-Type": "application/json"
  },
  body: JSON.stringify({
    "ticket": "{{ticketKey}}",
    "comment": "The man is very anxious!"
  }),
});

const data = await response.json();
console.log(data);

Python

import requests

url = "{{server}}/api/v1/counter/comment"
headers = {
    "Accept": "application/json",
    "X-WSID": "{{counterWsID}}",
    "Authorization": "Bearer {{counterToken}}",
    "Content-Type": "application/json"
}
payload = {
  "ticket": "{{ticketKey}}",
  "comment": "The man is very anxious!"
}

response = requests.post(url, headers=headers, json=payload)
print(response.status_code)
print(response.json())

Example

Example request

POST{{server}}/api/v1/counter/comment

Headers (2)

Key	Value
Accept	application/json
X-WSID	{{counterWsID}}

Body

{
  "ticket": "{{ticketKey}}",
  "comment": "The man is very anxious!"
}

Example response 200 Ok

Response headers (9)

Key	Value
Access-Control-Expose-Headers	*
Cache-Control	no-store, no-cache, must-revalidate
Access-Control-Allow-Origin	*
Access-Control-Allow-Methods	POST, PUT, GET, OPTIONS, DELETE
Access-Control-Allow-Credentials	true
Content-Length	107
Access-Control-Max-Age	86400
Access-Control-Allow-Headers	Content-Type, Authorization, X-Requested-With
Content-Type	application/json;charset=utf-8

Body

[
  {
    "time": 1719580504203,
    "user": "00000000-0000-4000-0002-000000000006",
    "comment": "The man is very anxious!"
  }
]