Q-net Pro v7.4.0 has been released. You can read about the fixes and new features implemented in this release.
New features
New Media Player Profile Editor
The Media Profile Editor has been rewritten, and now fits much better into the Q-net Pro 7 administration interface. During the rewrite, the structure of the profiles has also changed, so in this version, previous profiles are marked with a "Legacy" tag, which can only be edited by the new editor after a migration. Legacy profiles can still be played by the Media Players, so migration is only necessary if you want to modify them.
The new editor has a full-featured Live preview mode, where a real Media Player interface is loaded, and you can see the changes immediately, even before saving.
During migration, previous playlists are converted into Advertisements and Advertisement groups, since in the new profiles, the Media, Scroll, and Newsticker regions must be assigned Advertisement groups instead of playlists.
Profiles can be marked as default for specific device types. This is important during pairing, where the marked default profile will be selected for the pairing.
Drop Ticket
A new "Drop Ticket" feature has been implemented in the SH78 Calling Unit module. During a transaction, the given ticket can be dropped, which means the ticket returns to the waiting queue, and any clerk can call the ticket again based on the matrix settings, except for the clerk who performed the drop. With this feature, if the clerk feels they cannot complete the transaction, they can return the ticket to the waiting queue so that the counter that can call it the soonest will do so, instead of redirecting it to a specific counter or clerk.
Redirections with another service
The redirect to counter and clerk feature has been extended, allowing you to specify a service during the redirection, similar to the "Send-to-back" redirection. This is useful if a receptionist clerk needs to redirect tickets to the specified clerks with a service that the receptionist clerk cannot perform. When a service is selected, the current service which is under the transaction wil be closed, and the newly selected service will be added, then the redirection to the clerk/counter is executed.
Ticket Events on Calling Unit
On the SH78 Calling Unit transaction screen, the clerk can view the previous events of the ticket under the transaction. They can see the ticket's history, when the customer arrived, how long they waited, where it was redirected from and to, etc.
Web-based Voice Recorder
In this version, a new web-based JavaScript voice recorder module has been added, which can record audio through the microphone connected to the device while running in the browser. This allows the Android SH77 and SH78 applications to record audio as well.
Exception day with custom opening hours
On exception days, it is possible to specify custom opening hours for that day.
This feature is currently not available for appointment booking.
Send announcement rule reaction
The rule system has been extended with a "Send announcement" reaction, which sends a message to the specified user group, user role, or individually specified users. The difference compared to the previous "Send notification" is that the announcement message is stored, so the message is visible even if the user was not logged in when the message was sent.
Smart Ticket Feedback Only mode
The Smart Ticket can be opened in "Feedback Only" mode. In this case, it is not possible to request a ticket; after opening, the application asks the user for the ticket number. If it is valid, the Customer Feedback questions and answer options are displayed. This is useful if you want to ask customers to provide feedback at the end of the transaction using a Smart Ticket QR code posted on the wall.
Clerk's languages in Visualization
In the visualization, it is possible to enable the display of clerks' language skills in the settings. This can be useful if you see that a ticket cannot be called by any clerk, which may be due to a mismatch between the ticket and the clerk's language skills. Language skills are available in both the visualization and card views.
Other changes
- The pairing process has changed. During pairing, devices are created in the system immediately, not only when the devices actually connect as before.
- The Advertisement group has been extended with a "type" parameter, according to which the list of advertisements in the group can be "Fixed" or "Random" order.
- It is possible to specify ("Printed tickets") how many copies of the ticket should be printed for a given service.
- For REST & SQL CRM, variables can be used in the URL, POST body, and Query, for example
service.code,branch.name,language.code, etc. - Advertisements have been extended with new types: REST and RSS