Skip to main content

Card reader, Barcode scanner

Depending on the product type, the Q-net ticket dispensers can be equipped with card readers, barcode scanners. Typically these devices used to identify the client. Once a card / code read by the device, the application will use the received data as a parameter to get further information from the company / institute CRM system or customer database. The Q-net application supports multiple interfaces for such integration:

CRMSETTINGS

After successful identification there are various possibilities to use the gained client data:

At "System Activities" a new "rule" can be created, for example to change the ticket priority, depending on the customer segment:

CRMRULE

The customer data returned by the CRM system appears on the calling unit:

Customer data

And it also can be seen at the ticket information in the statistics:

Customer data

Supported card readers​

The Q-net 7 application supports many card readers, Barcode scanners.

Currently the system is able to handle

  • PayPass card reader
  • Magnetic stripe half-card reader (USB)
  • Magnetic stripe half-card reader (Serial)
  • Barcode / QR code scanner
  • RFID card reader
  • Emirates ID card reader
  • Kuwait Civil ID card reader

Customer data

Besides this, the touch screen ticket dispenser also allows entering a customer identifier via a virtual on-screen keyboard.