Card reader, Barcode scanner
Depending on the product type, the Q-net ticket dispensers can be equipped with card readers, barcode scanners. Typically these devices used to identify the client. Once a card / code read by the device, the application will use the received data as a parameter to get further information from the company / institute CRM system or customer database. The Q-net application supports multiple interfaces for such integration:
After successful identification there are various possibilities to use the gained client data:
At "System Activities" a new "rule" can be created, for example to change the ticket priority, depending on the customer segment:
The customer data returned by the CRM system appears on the calling unit:
And it also can be seen at the ticket information in the statistics:
Supported card readers
The Q-net 7 application supports many card readers, Barcode scanners.
Currently the system is able to handle
- PayPass card reader
- Magnetic stripe half-card reader (USB)
- Magnetic stripe half-card reader (Serial)
- Barcode / QR code scanner
- RFID card reader
- Emirates ID card reader
- Kuwait Civil ID card reader
Besides this, the touch screen ticket dispenser also allows entering a customer identifier via a virtual on-screen keyboard.