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Modules

Details of the available monitoring modules.

KPI​

The Key Performance Indicator lists the the most important values related to traffic, including the number of transactions and tickets, the average transaction and the longest waiting time, the tickets under transaction and the number of missing clients.

Live map​

Displays the branch data and the location of the branches on Google Map, customer satisfaction can be shown with happy, neutral and angry smileys. The live map can display branch related information, such as waiting tickets, average and longest waiting time, and many more.

Ticket chart​

Displays ticket related data, gives a simple overview of the distribution of data, including bar, line, pie, polar, radar and bubble charts. All statistical data fetched by the server can be used as the value base of the charts.

Clerk session chart​

Lists the status codes of the clerks and their distribution over time.

Alert chart​

Displays the related alert data, gives a simple overview of the distribution of data, including bar, line, pie, polar, radar and bubble charts. The number of the alerts, the average duration and the total duration are fetched by the server and can be used as the value base of the charts.

Ticket matrix​

Lists the services and their traffic.

Clerk session matrix​

Displays clerk related information in a table, can include idle time, passive and active time, average session duration time and so on.

Alert matrix​

Lists the configured rules and the amount of how many times they were triggered on a daily basis or on the selected unit's basis.

Ticket table​

The default settings for this table shows the KPI values for each service, including total tickets, missing clients, average waiting, transaction and total time.

Clerk session table​

Shows session related data of the clerks.

Alert table​

Displays the alert related data including their time, name, message and duration.

Live branch info​

Displays the branch related information for all branches, including today's tickets and transactions, the currently waiting and reserved tickets, the number of logged in clerks, the tickets currently under transaction, the missing clients, the average and the longest waiting time.

Clerk statuses​

Displays the present clerk statuses, including which counter they're logged in, the current status, the current ticket number they're working with and the number of callable tickets in the queue.

Live tickets​

Displays the ongoing ticket related data, including their number and status, the choosen service, their priority and the total waiting time.

Live service info​

Displays the service related information on the fly, including the average waiting time, the amount of waiting tickets the expected waiting time and the longest waiting time for each service.