Administration - Central configuration

📄️ Languages

The system has multi-language support in case of all modules. Many languages are available by default, with the automatic translation of all text items of the application.

📄️ Branches

The Q-net Pro system is able to handle branch network.

📄️ Unassigned devices

The configuration of the system devices can be done by following two different logics;

📄️ License

The usage of Q-net Pro application requires licenses.

📄️ Number intervals, Services, Service groups

Ticket number intervals

📄️ Ticket dispenser profiles

For the ticket dispenser units the profiles need to be configured on the following pages. You can modify an existing profile or can create your own.

📄️ Rules

There are many different rules can be set based on custom requirements. Various events with different reactions can be configured based on personalized needs.

📄️ Appointment

This page allows to adjust the parameters for appointment reservations.

📄️ Call Center

On this page a call center employee can create or delete appointments. In order to show the time slots of a service, first select a branch and a service.

In case you have central directory services, such as Active Directory, you can enable synchronization between such directory and the Q-net Pro V7 server. This will enable a query based synchronization, where the Q-net server will automatically pull data from the directory service and assign roles based on the configured settings. Furthermore if you have an OAuth service provider, you may configure it as the service that will provide authentication.

📄️ Codes

Codes are to determine why the system users (clerks) have been logging out or changed statuses. Using this feature will help the local manager to keep a track about the working time of a clerk.

📄️ Exception dates

On this page the exception dates can be configured. In case of national holidays, when the branch is working with unique opening hours or not working at. This setup will affect the appointment module and the devices as well.

📄️ Customer feedback profiles

Optional customer feedback modules can give feedback about the quality level of the service provided in the branches. For these modules a profile needs to be configured with a question and answer possibilities. Every answer has its value for positive or negative feedback. With the help of these modules the service can be fine-tuned and customers can feel more satisfied.

📄️ Questions

You create create different questions here. To create a question for the feedback profile, click "New", or select an available question to edit it.

📄️ Answers

To create answers for the question(s) which can be selected by the customers for the given questions, click "New", or select an available question to edit it.

📄️ Backup / Restore

The system is capable to create backups and restore them. The backups by default only contains the configuration of the server (including device settings, user configurations and device profiles), however the user can select to include the events, statistics and media profiles as well if required.

Administration - Central configuration

📄️ Introduction