📄️ Overview and main page
The Basic view is recommended for small environments, businesses with one branch. This simplified view contains the settings that are required to configure the system. These common settings are arranged into tabs, and each tab contains an extracted set of configuration options.
📄️ Devices
The devices tab contains all the connected and manageable devices in your branch. The information regarding all available devices is detailed here: Devices
📄️ Users
The user tab is used to create new, manage existing and delete users. You can type the display name, the username and password, the latter two will be used to login to specific resources. The roles tab is used to specify the permission level of the user. The default username and password for the basic view administrator role (which comes out of the box) is basic\basic - this user is designed to use the basic view, set up a new or make amendments to a branch.
📄️ Services
On the services page you can design the structure of the available services in your branch. These services will be selectable on the ticket dispenser and via the smart ticket solution. For each available language you will need to provide the name of the service, and you may fill the explanation text and the ticket comment, where the first one will be shown on the dispenser and the latter will be printed on the ticket. The number interval will determine which numbers will be issued on a new ticket when the specific service selected, and the priority designates the importance of the service, as tickets with higher priority will be called earlier by the clerks. You may add service groups as well, in which you can drag and drop services or other service groups.
📄️ Feedback
You can configure here the feedback profile, which will be available on the feedback device installed in your branch. The customer can rate the service with the questions and answers you provide here. Each question can have at least one answer, which needs to be specified in each available language. You add questions and answers separately, then arrange them by dragging each answer underneath the question it belongs to. The Profile settings lets you adjust how the feedback screen looks: you can show or hide a header and footer, each with their own left and right text, choose the style of the language selector the customer uses before answering, and select the on-screen keyboard type.
📄️ Service Matrix
The service matrix determines which user can serve which service. Click a cell to assign a service to a clerk or to remove it. You can also set different precedence levels Service matrix
📄️ Smart Ticket
The Smart Ticket feature lets customers open a Smart Ticket page, for example by scanning a QR code, to request a ticket, follow its status and give feedback. Reservation and appointment booking can also be offered through the same page. On the basic view, you can configure the public URL and copy the dynamic and static URLs that customers use to open the Smart Ticket page (for example by scanning a QR code). The dynamic URL is valid for a limited time, while the static URL is intended for printing. If reservation is enabled, a separate reservation URL is shown as well. If you would like to configure further your Smart Ticket settings, you will need to switch to advanced view. Please check the following link to find more information on this topic: Smart Ticket
📄️ Customization
There are two main features that can be configured in the customization tab.