Counters

Configuring the counters

There are six web-based counters preconfigured. You can add or modify the number of counters based on the allowed amount in your certificate.

Parameters

Common

ID

The ID is given by the system and is required for internal processes, and can serve purposes for debugging in case of issues.

Websocket ID

The Websocket ID (or WSID) is the unique identifier of the counter.

Name

The Name is a user-given name.

Number

The Number of the counter refer to the physical location where the counter is used. This number will be shown on the connected display group when a ticket is called.

Kind

This is used only for statistic purposes.

Room

If there are multiple rooms with installed counters, you may assign the room name to the counter. The name of the room will be shown on the connected media players when a ticket is called, if the media player’s profile is set accordingly.

URL

You can reach the counter via a browser by navigating to this URL. Please note: you have to add to the end of the URL the technical user’s API key.

Status

Active/Inactive switch to determine if the device should be used in any service.

Displays

The system will show the list of the connected (detected) displays within the branch so you will need to select the one that should be assigned to that counter. Simply mark the checkbox and save the setting. When you configure the next counter the unassigned displays will appear only.

Display groups

You can configure here that the counter's calling information will be displayed on which display group.

Sound players

You can configure here that the counter's calling information will be played on which sound player.

Others

Feedback

You can assign a feedback device to the counter. You may assign the same feedback device to all counters.

Voice recorder

You can assign a voice recorder to the counter.

Counter Functions

• Ping to check if the device is online and reachable in the network.
• Refresh Screen: refresh the screen of the counter