Skip to main content

Feedbacks

Configuring the feedback devices​

Alt text

You can add and configure the customer feedback devices here.

Parameters​

Common​

ID​

The ID is given by the system and is required for internal processes, and can serve purposes for debugging in case of issues.

Name​

The Name is a user-given name.

Websocket ID​

The Websocket ID (or WSID) is the unique identifier of the counter.

Device controller​

Determines which device controller is handling the feedback device.

Waiting area feedback​

Enable this if you have a single feedback device in the waiting area, on which all clients can give feedback.

URL​

You can reach the feedback device via a browser by navigating to this URL. Please note: you have to add to the end of the URL the technical user’s API key.

Status​

Active/Inactive switch to determine if the device should be used in any service.

Profiles​

You can assign a profile to customize the questions\answers and the appearance. You can assign multiple profiles per day. By right-clicking on the grid you can clone the profile for every day or delete that profile from the given or from every day.

Functions​

  • Ping: to check if the device is online and reachable in the network.
  • Refresh Screen: refresh the screen of the feedback device.