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Displays

Setting up the displays​

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All connected device is registered automatically which is connecting to the branch's device controller. So does all the displays. You can add a new displays with the "+ New" button.

The Type of the display is identified with its communication protocol. Please check the below list to configure them the right way:

LED Protocol 1: DG01, DC01, DG02, DC02, DG05, DC05, DG55, DG56, DC55, DC56, DC65, DC66, DC75, DC76, DB01, DB04, DB05, DB06

LED Protocol 2: DG04, DG60

LED Protocol 3: DS04, DS08

Selecting a display and configuring the appearance will result the displays final setup. Each and every display can be separately set up – as per the allowed protocols (depending on the type of the display) – how the client is going to use it. Grouped displays also can / needs to be set here if there are special ideas about the look of the calls.

Parameters​

Common​

ID​

The ID is given by the system and is required for internal processes, and can serve purposes for debugging in case of issues.

Name​

The Name is a user-given name.

Device type​

The Type of the display is identified with its communication protocol.

Websocket ID​

The Websocket ID (or WSID) is the unique identifier of the display.

Device controller​

Determines which device controller is handling the display.

Communication box (SD20)​

The connected communication box.

Port​

The number of the COM port.

IP or Host​

The IP address or host name with port number of the display.

COM port​

The number of the COM port.

Client ID​

The client identifier (address) of the display. It is used by display types that require it, such as the USB LED display protocol 1 – enter the address assigned to the device.

Device ID​

The Device ID will be populated automatically by the protocol used by the display.

Mask​

You can select the preconfigured type of masking or you can create a custom masking. Select the mask and select the custom button to see how the variables are being displayed. You can also add the ‘#{name}’ variable if the customer name feature is enabled and you wish to display it on the LED screen.

Blink speed​

Determines how often the blinking is taking place.

Blink time​

Determines for how long the blinking is taking place.

Status​

Active/Inactive switch to determine if the device should be used in any service.

URL​

You can reach the media player via a browser by navigating to this URL. Please note: you have to add to the end of the URL the technical user’s API key.

Connection type​

The connection protocol used by the display.

Others​

Media URL​

You can point to an URL from where the media files will be played. In case of local device controller, it should be http://localhost:3000.

Swap time​

The time interval, in seconds, after which the display alternates the content it shows, switching between the two values configured for it. Set it to 0 to turn alternating off.

Idle time​

The idle time determines when to switch off the display after the last call.

Arabic​

By enabling this option, the text and the numeric values will be displayed in Arabic.

Narrow text (for DB54)​

When enabled, the display shows its text in a narrower font so longer content fits on the screen. This option is available only for the DB54 display.

Profile schedule​

You can assign a profile to customize the way the media displays show the content. You can assign multiple profiles per day. By right-clicking on the grid you can clone the profile for every day or delete that profile from the given or from every day.

Functions​

Based on your display type, there are multiple test commands can be issues.

  • Ping: to see whether your device is online on your network.
  • Re-pair: to re-pair the device with its device controller.
  • Identify: to send a signal to the display to determine which display is being handled by the display entry.
  • Test Call: to issue a test call based on the details you enter to this section
  • Clean: to clean the test call.

If your display type supports it, you can send a test message to the screen, you can toggle the info screen to display technical details, and send a refresh screen command.