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Appointment

This page allows to adjust the parameters for appointment reservations.

Common tab​

On the "Common" you can change the appointment type and edit the following parameters:

ADMIN-CENTRAL

Type​

  • Internal: the appointment procedure is handled entirely by the Q-net service and database.
  • REST Query: when the customer data related to the appointment is handled in a 3rd party CRM service.
  • REST Full: when the customer data and the appointment service is handled by a 3rd party software.

Booking code accepted before appointment time​

Booking code accepted before the appointment time is when the customer arrives to the selected branch with the booking code – selects the appointment button (as s/he arrived to a booked time ) – and gives the code which s/he received.

Booking code accepted after appointment time​

Booking code accepted after the appointment time is when the customer arrives to the selected branch with the booking code – selects the appointment button (as s/he arrived to a booked time ) – and gives the code which s/he received.

Max booking per client​

Limits the amount of appointments that a client can have

Increase appointment ticket priority​

Increases the priority of the booked ticket to enable to call the customer with appointment earlier than any other customer.

Appointment URL​

URL of the appointment site

Confirmation URL​

URL that will send out to confirm an appointment

Delete URL​

URL that will send out to delete an appointment

Send confirmation e-mail​

Enable it to send confirmation e-mail about the new appointments. If it is disabled, every appointment will be automatically verified.

Expiration time​

Validity period of the sent out url.

Send confirmation sms​

Should the system send confirmation sms

Send approval e-mail​

Should the system send approvation e-mail

Send approval sms​

Should the system send approvation sms

Send reminder e-mail​

Should the system send reminder e-mail

Send message X hour before appointment​

How many hour before the appointment will send the system reminder

Send reminder sms​

Should the system send reminder sms

Profile​

!TODO!

Root URL​

!TODO!

Authorization​

!TODO!

Method​

!TODO!

URL​

!TODO!

Send cancelling e-mail​

Should the system send cancelling sms

Send cancelling sms​

Should the system send cancelling sms

Type​

You can configure calendar synchronization between the V7 server and on-prem Exchange server users or Office365 cloud tenant users.

Exchange / Office 365 URL​

Configure Exchange Web Service endpoint URL or the Office 365 Exchange

Administrator primary e-mail address​

Configure the e-mail address of the user which will have access to the calendars.

Tenant ID​

The Tenant ID of the Office365 subscription.

Client ID​

The application (client) ID of the registered application.

Client secret​

The cloud-side generated client secret of the application.

Event reminder time​

The appointments will be placed into the clerks’ calendars with the set reminder time.

Check clerk calendar availability​

If turned on, the appointment tool will check the clerks’ calendars and exclude the dates that are booked or busy in these calendars.

Delegate reservations to clerks​

If turned on, the reservations will be placed into the clerks’ calendars.

Event subject​

The appointments will be placed into the clerks’ calendars with the following subject.

Event body​

The appointments will be placed into the clerks’ calendars with the following text body.

Schedule tab​

Profile​

Profile that is assigned to the appointment feature

Time slots​

Select the time-slots during which the clients can make an appointment with the selected available services.

Under the Slots section you will find the appointment scheduler. In this view every line represents a day of the week and at the top the hours of the days are appearing. The colored lines are representing the time slots. The label of the time slot shows the starting and the ending time of the slot and the numbers of the services assigned to the slot. The timing can be changed by dragging the end of the lines.

ADMIN-CENTRAL

By clicking at the + sign at the end of the lines the time slot editor will appear or double click an existing slot to edit it. The dialog will list the available services. Clicking the checkbox will add the service to the slot, then the time interval, and the number of the slots for the selected interval can be entered. Clicking the Save button will save the current state and close the dialog.

ADMIN-CENTRAL

Texts tab​

ADMIN-CENTRAL

Text content of the different notifications​

Here you can edit the confirmation, approve and reminder messages on different languages

E-mail subject​

Subject of the confirmation email

E-mail body​

Content of the confirmation email

E-mail subject​

Subject of the approvation email

E-mail body​

Content of the approvation email

SMS message​

Content of the approvation sms

E-mail subject​

Subject of the reminder email

E-mail body​

Content of the approvation email

SMS message​

Content of the reminder SMS

E-mail subject​

Subject of the cancellation email

E-mail body​

Content of the cancellation email

SMS message​

Content of the cancellation SMS

Appointment calendar integration (Exchange / Office365)​

Connect the Q-net Pro 7 Appointment with an on-premise Exchange server or an online Office365 subscription. It checks the availability of clerks' calendar and considers the busy time intervals. After the reservation, it delegates the reservation to a random clerk in the branch and saves the event into clerk's calendar.

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Appointment CAPTCHA protection​

Cloudflare's Turnstile protection can be configured on the Appointment reservation page. To use it, you should register the Turnstile solution on Cloudflare and copy the siteKey to the External Systems page in Administration.