Appointment
This page allows to adjust the parameters for appointment reservations.
Common tab
On the "Common" you can change the appointment type and edit the following parameters:
Type
- Internal: the appointment procedure is handled entirely by the Q-net service and database.
- REST Query: when the customer data related to the appointment is handled in a 3rd party CRM service.
- REST Full: when the customer data and the appointment service is handled by a 3rd party software.
Booking code accepted before appointment time
Booking code accepted before the appointment time is when the customer arrives to the selected branch with the booking code – selects the appointment button (as s/he arrived to a booked time ) – and gives the code which s/he received.
Booking code accepted after appointment time
Booking code accepted after the appointment time is when the customer arrives to the selected branch with the booking code – selects the appointment button (as s/he arrived to a booked time ) – and gives the code which s/he received.
Max booking per client
Limits the amount of appointments that a client can have
Increase appointment ticket priority
Increases the priority of the booked ticket to enable to call the customer with appointment earlier than any other customer.
Appointment URL
URL of the appointment site
Confirmation URL
URL that will send out to confirm an appointment
Delete URL
URL that will send out to delete an appointment
Send confirmation e-mail
Enable it to send confirmation e-mail about the new appointments. If it is disabled, every appointment will be automatically verified.
Expiration time
Validity period of the sent out url.
Send confirmation sms
Should the system send confirmation sms
Send approval e-mail
Should the system send approvation e-mail
Send approval sms
Should the system send approvation sms
Send reminder e-mail
Should the system send reminder e-mail
Send message X hour before appointment
How many hour before the appointment will send the system reminder
Send reminder sms
Should the system send reminder sms
Profile
!TODO!
Root URL
!TODO!
Authorization
!TODO!
Method
!TODO!
URL
!TODO!
Schedule tab
Under the Slots section you will find the appointment scheduler. In this view every line represents a day of the week and at the top the hours of the days are appearing. The colored lines are representing the time slots. The label of the time slot shows the starting and the ending time of the slot and the numbers of the services assigned to the slot. The timing can be changed by dragging the end of the lines.
By clicking at the + sign at the end of the lines the time slot editor will appear or double click an existing slot to edit it. The dialog will list the available services. Clicking the checkbox will add the service to the slot, then the time interval, and the number of the slots for the selected interval can be entered. Clicking the Save button will save the current state and close the dialog.
Texts tab
Text content of the different notifications
Here you can edit the confirmation, approve and reminder messages on different languages
E-mail subject
Subject of the confirmation email
E-mail body
Content of the confirmation email
E-mail subject
Subject of the approvation email
E-mail body
Content of the approvation email
SMS message
Content of the approvation sms
E-mail subject
Subject of the reminder email
E-mail body
Content of the approvation email