Number intervals, Services, Service groups
Ticket number intervals
Services available on the ticket dispenser will have a queue. To separate the queue with the help of the number interval assignment is a help in case of large number of transactions dealt within the branch. There are predefined intervals which can be customized or you can create one based on individual plans.
Common tab
Name
Name of the interval
Prefix
You are able to set a letter mode (A123) number interval even by setting up the Prefix.
Min
The number intervals starting value is the min value
Max
The number intervals ending value is the max value
ID
The ID is given by the system and is required for internal processes, and can serve purposes for debugging in case of issues.
Status
Active/Inactive switch to determine if this number interval should be used or not.
Services
One of the most important setup stage – the services. Here you will be able to add the services that will appear on the ticket dispensers as per configuration.
Common tab
Type
A service can be Normal and Chained or we can Display message instead of printing a ticket.
Name
Is the name of the service displayed in the statistics reports and dispensers. It can be edited on the texts tab.
Statistics name
Service secondary name, that can be used in statistical reports.
Number interval
Service queues can be separated with Number intervals set here. Every service can have its own ticket number interval.
Priority
Priority of a service can be changed at the creation time from low (1) to high (9).
Code
A custom reference code in case the service would be addressed in customized theme or style (i.e.: ticket dispenser style)
ID
The ID is given by the system and is required for internal processes, and can serve purposes for debugging in case of issues.
Status
Active/Inactive switch to determine if this service should be available for the users to select.
Texts tab
You can edit the texts related to the service in every enabled language in this tab. The explanation text can show up on the dispenser as a description and the ticket comment on the actual ticket.
Services tab
You can add and modify the order of the included services here for a chained service type.
Branches tab
The branches that should handle the service can be selected here.
Codes tab
You can pick the closing codes for the service here.
Others tab
Features
Here you can enable additional features for the service, like Afterwork and Clerk selection. After transaction work is to enable clerks to initiate paperwork or backdoor business after transaction has finished. Clerk selection points to enabling the clerk selection on the ticket dispenser interface via the uploaded clerk photos.
Customer identification
Customer identification can be set to authorize special treatment or initiate other rules within the system via an existing customer identification database. It can be Required or Optional.
Call delay
The ticket cannot be called until the given time is elapsed.
Expected transaction time
Is the value that is given in case the end user company has a set value as a benchmark for a transaction.
Average transaction time
Average transaction time is the average value of the transactions serving time.
Ticket layout
Unique ticket layout can be selected for a service. Further layout settings can be done in the Ticket layouts
Normal delay
The ticket only can be called with the highest priority counter until the time elapsed.
Forced delay
All priorities can call the ticket after this time is elapsed.
Visibility
If the visibility is based on the ticket dispenser profile, the service will appear on the dispenser if the profile contains it. If it is based on service-clerk matrix, the service will appear on the dispenser, if there is any clerk set in the service matrix who can handle the service. If it is based on logged in clerks, the service will only appear on the dispenser, if there is any clerk who can handle the service according to the service matrix and is logged in.
Maximum daily tickets
The maximum amount if tickets that can be issued on a given day. Once the limit is reached, the system will not issue more tickets and a message will be displayed.
Service groups
Common tab
Name
Service groups are folders for services. The groups contain logically planned or relevant items. Groups can contain further groups as well and with this method any number of services can be displayed on the ticket dispenser.
Name
Name of the group, it can be localized on the texts tab
Statistics
The ticket dispenser profile editor automatically adds the services of a group to the ticket dispenser’s profile by default. The group will only show up in the statistics if this option is enabled.
Code
A custom reference code in case the service would be addressed in customized theme or style (i.e.: ticket dispenser style)
ID
The ID is given by the system and is required for internal processes, and can serve purposes for debugging in case of issues.
Status
Active/Inactive switch to determine if the service group should be used in the system (does not affect the incorporated services).
Texts tab
You can edit the texts related to the service group in every enabled language in this tab. The explanation text can show up on the dispenser as a description.
Services tab
Here you can choose the services that should be part of the group.
