API - Counter REST

REST API to implement a counter application for Q-net Queue Management System v6.6.2.

Base URL:

/qnet6/rest/counter/

Login to counter

Login to counter with a clerk username and password combination.

Request

GET /{wsid}/login/{username}/{password}
Parameters
Name Type Description
wsid String WebsocketID of counter.
username String Clerk username
password String Clerk password

Example

http://localhost:3000/qnet6/rest/counter/counter1/login/user1/pass1

Response: 200 OK

The returning values contains all the login details about the requested clerk.

Fields
Name Type Description
cntId Number Counter ID
userData UserData UserData object
userID Number Clerk userID
userName String Clerk username

 

Example
{
    "response": {
        "cntId": 1,
        "userData": {
            "wsID": "counter1",
            "clientID": "0",
            "deviceID": "19",
            "loginEventID": 48829,
            "autoCallEnabled": false,
            "userID": 3,
            "branchID": 1,
            "counterID": 1,
            "userName": "User 1",
            "languageCode": "en-GB",
            "languageID": 1,
            "singOnTime": 1469622631865,
            "dispenserProfileID": 0,
            "customerDataID": 0,
            "selectedBranches": [],
            "roles": {
                "1": [
                    3
                ]
            },
            "jSessionID": "",
            "languages": [
                1,
                2
            ]
        }
    },
    "result": "OK"
}

Response: 400 Bad Request

If the wsid is not exist.

Example
{
    "result": "ERROR",
    "message": "java.lang.Exception: Missing counter!"
}

Response: 401 Unauthorized

If username or password is incorrect.

Example
{
    "result": "ERROR",
    "message": "Incorrect user name or password!"
}

Check counter

Check counter WSID is exist and whether has logged-in user or not.

Request

GET /{wsid}/check
Parameters
Name Type Description
wsid String WebsocketID of counter.

Example

http://localhost:3000/qnet6/rest/counter/counter1/check

Response: 200 OK

The returning values contains all the login details about the requested clerk.

Fields
Name Type Description
cntId Number Counter ID
userData Object UserData object
userStatus Object Codes object if clerk is in status
ticket Object Ticket object object if clerk is in transaction
server Object Server object

 

Example
{
    "response": {
        "server": {
            "wsID": "counter1",
            "branchID": 1,
            "serverWSID": "master",
            "serverURL": "http://localhost:3000/qnet6",
            "seId": 1,
            "branchName": "Budapest",
            "description": "Pult 1",
            "serverDescription": "Master server"
        },
        "cntId": 1,
        "userStatus": {
            "codId": 11,
            "cdlName": "Utómunka"
        },
        "userData": {
            "wsID": "counter1",
            "clientID": "0",
            "deviceID": "19",
            "loginEventID": 231318,
            "autoCallEnabled": false,
            "userID": 3,
            "branchID": 1,
            "counterID": 1,
            "userName": "User 1",
            "statusID": 11,
            "statusDateTime": 20190121143246,
            "languageCode": "hu",
            "languageID": 2,
            "signOnTime": 1539158811013,
            "dispenserProfileID": 0,
            "customerDataID": 0,
            "selectedBranches": [],
            "roles": {
                "1": [
                    3
                ]
            },
            "jSessionID": "",
            "languages": [
                1,
                2,
                3
            ]
        },
        "ticket": {
            "atc1Time": 20181010101132,
            "atcType": 1,
            "atcNumber": "1",
            "atcSta": 30,
            "atcWaitSum": 7,
            "atcPrint": "Y",
            "atcSelTask": 1,
            "atcWaitNum": 0,
            "atcWaitTime": 0,
            "atcCallNum": 0,
            "atcMTime": 20181010101139,
            "atcDelayed": "N",
            "atcTicketTime": 20181010101132,
            "tcId": 2815685,
            "atcPriority": 5,
            "tasks": [
                {
                    "attWorkTime": 0,
                    "attId": 2817133,
                    "attSta": 20,
                    "attZeroTask": "N",
                    "attAfterwork": "N",
                    "tskName": "Service 1",
                    "tlName": "Szolgáltatás 1",
                    "tskId": 1
                }
            ]
        }
    },
    "result": "OK"
}

Response: 401 Unauthorized

There’s no logged in counter with this WSID.

{
  "result": "ERROR",
  "message": "com.qnet.rest.CounterService$NoLoggedInUserException: There's no logged in counter with this WSID"
}

Response: 404 Not found

The requested wsID is not exist.

{
  "result": "ERROR",
  "message": "The wsID is not exist"
}

Keep alive

Once logged in needs to be sent in every 60 seconds, otherwise the counter will be logged out automatically.

Request

GET /{wsid}/keepAlive
Parameters
Name Type Description
wsid String WebsocketID of counter.

Example

http://localhost:3000/qnet6/rest/counter/counter1/keepAlive

Response: 200 OK

The returning values contains all the login details about the requested clerk.

Fields

No response fields.  

Example
{
    "result": "OK"
}

Response: 400 Bad Request

The ‘wsID’ is not exist.

Example
{
    "result": "ERROR",
    "message": "java.lang.Exception: There is no such counter!"
}

Response: 401 Unauthorized

There is no logged in clerk on this counter.

Example
{
    "result": "ERROR",
    "message": "java.lang.Exception: There's no logged in counter with this WSID"
}

Logout from counter

Clerk logs out from the counter.

Request

GET /{wsid}/logout
Parameters
Name Type Description
wsid String WebsocketID of counter.

Example

http://localhost:3000/qnet6/rest/counter/counter1/logout

Response: 200 OK

Fields

No response fields.  

Example
{
    "result": "OK"
}

Response: 401 Unauthorized

There is no logged in clerk on this counter.

Example
{
    "result": "ERROR",
    "message": "java.lang.Exception: There's no logged in counter with this WSID"
}

Call next ticket

Call the next ticket.

Request

GET /{wsid}/callNextTicket
Parameters
Name Type Description
wsid String WebsocketID of counter.

Example

http://localhost:3000/qnet6/rest/counter/counter1/callNextTicket

Response: 200 OK

The returning value contains ticket with details.

Fields
Name Type Description
ticketID Number Ticket ID.
ticket Object Ticket object.

 

Example
{
    "result": "OK",
    "response": {
        "ticketID": 2805518,
        "ticket": {
            "atc1Time": 20180801105922,
            "atcCallNum": 0,
            "atcDelayed": "N",
            "atcId": 2805518,
            "atcMTime": 20180801110200,
            "atcNumber": "3",
            "atcPrint": "N",
            "atcPriority": 5,
            "atcSelTask": 1,
            "atcSta": 30,
            "atcStaTime": 20180801110200,
            "atcTicketTime": 20180801105922,
            "atcType": 2,
            "atcWaitNum": 0,
            "atcWaitSum": 0,
            "atcWaitTime": 0,
            "tasks": [
                {
                    "attWorkTime": 0,
                    "attId": 2806965,
                    "attSta": 20,
                    "tskIdNum": 1,
                    "attZeroTask": "N",
                    "tskServReq": 1,
                    "attAfterwork": "N",
                    "tlName": "Service 1",
                    "tskId": 1,
                    "tskName": "Service 1",
                    "utScale": 4
                }
            ],
        }
    }
}

Response: 404 Not found

No more waiting tickets.

{
    "response": {
        "ticketID": -1
    },
    "result": "OK"
}

Call a ticket

Call a ticket.

Request

GET /{wsid}/callTicket/{ticketID}
Parameters
Name Type Description
wsid String WebsocketID of counter.
ticketID Number Ticket ID.

Example

http://localhost:3000/qnet6/rest/counter/counter1/callTicket/1234

Response: 200 OK

The returning value contains ticket with details.

Fields
Name Type Description
ticketID Number Ticket ID.
ticket Object Ticket object.

 

Example
{
    "result": "OK",
    "response": {
        "ticketID": 2805518,
        "ticket": {
            "atc1Time": 20180801105922,
            "atcCallNum": 0,
            "atcDelayed": "N",
            "atcId": 2805518,
            "atcMTime": 20180801110200,
            "atcNumber": "3",
            "atcPrint": "N",
            "atcPriority": 5,
            "atcSelTask": 1,
            "atcSta": 30,
            "atcStaTime": 20180801110200,
            "atcTicketTime": 20180801105922,
            "atcType": 2,
            "atcWaitNum": 0,
            "atcWaitSum": 0,
            "atcWaitTime": 0,
            "tasks": [
                {
                    "attWorkTime": 0,
                    "attId": 2806965,
                    "attSta": 20,
                    "tskIdNum": 1,
                    "attZeroTask": "N",
                    "tskServReq": 1,
                    "attAfterwork": "N",
                    "tlName": "Service 1",
                    "tskId": 1,
                    "tskName": "Service 1",
                    "utScale": 4
                }
            ]
        }
    }
}

Response: 404 Not found

No more waiting tickets.

{
    "response": {
        "ticketID": -1
    },
    "result": "OK"
}

Call ticket from list

Call a ticket from waiting list.

Request

GET /{wsid}/callTicketFromList/{ticketID}
Parameters
Name Type Description
wsid String WebsocketID of counter.
ticketID Number Ticket ID.

Example

http://localhost:3000/qnet6/rest/counter/counter1/callTicketFromList/1234

Response: 200 OK

The returning value contains ticket with details.

Fields
Name Type Description
ticketID Number Ticket ID.
ticket Object Ticket object.

 

Example
{
    "result": "OK",
    "response": {
        "ticketID": 2805518,
        "ticket": {
            "atc1Time": 20180801105922,
            "atcCallNum": 0,
            "atcDelayed": "N",
            "atcId": 2805518,
            "atcMTime": 20180801110200,
            "atcNumber": "3",
            "atcPrint": "N",
            "atcPriority": 5,
            "atcSelTask": 1,
            "atcSta": 30,
            "atcStaTime": 20180801110200,
            "atcTicketTime": 20180801105922,
            "atcType": 2,
            "atcWaitNum": 0,
            "atcWaitSum": 0,
            "atcWaitTime": 0,
            "tasks": [
                {
                    "attWorkTime": 0,
                    "attId": 2806965,
                    "attSta": 20,
                    "tskIdNum": 1,
                    "attZeroTask": "N",
                    "tskServReq": 1,
                    "attAfterwork": "N",
                    "tlName": "Service 1",
                    "tskId": 1,
                    "tskName": "Service 1"
                }
            ]
        }
    }
}

Response: 404 Not found

No more waiting tickets.

{
    "response": {
        "ticketID": -1
    },
    "result": "OK"
}

Call ticket by service

Call a ticket by service.

Request

GET /{wsid}/callNextTicketByTask/{taskID}
Parameters
Name Type Description
wsid String WebsocketID of counter.
taskID Number Service ID.

Example

http://localhost:3000/qnet6/rest/counter/counter1/callNextTicketByTask/15

Response: 200 OK

The returning value contains ticket with details.

Fields
Name Type Description
ticketID Number Ticket ID.
ticket Object Ticket object.

 

Example
{
    "result": "OK",
    "response": {
        "ticketID": 2805518,
        "ticket": {
            "atc1Time": 20180801105922,
            "atcCallNum": 0,
            "atcDelayed": "N",
            "atcId": 2805518,
            "atcMTime": 20180801110200,
            "atcNumber": "3",
            "atcPrint": "N",
            "atcPriority": 5,
            "atcSelTask": 1,
            "atcSta": 30,
            "atcStaTime": 20180801110200,
            "atcTicketTime": 20180801105922,
            "atcType": 2,
            "atcWaitNum": 0,
            "atcWaitSum": 0,
            "atcWaitTime": 0,
            "tasks": [
                {
                    "attWorkTime": 0,
                    "attId": 2806965,
                    "attSta": 20,
                    "tskIdNum": 1,
                    "attZeroTask": "N",
                    "tskServReq": 1,
                    "attAfterwork": "N",
                    "tlName": "Service 1",
                    "tskId": 1,
                    "tskName": "Service 1"
                }
            ]
        }
    }
}

Response: 404 Not found

No more waiting tickets.

{
    "response": {
        "ticketID": -1
    },
    "result": "OK"
}

Recall a ticket

Recall a ticket.

Request

GET /{wsid}/recallTicket/{ticketID}
Parameters
Name Type Description
wsid String WebsocketID of counter.
ticketID Number Ticket ID.

Example

http://localhost:3000/qnet6/rest/counter/counter1/recallTicket/12345

Response: 200 OK

The returning value contains ticket with details.

Fields
Name Type Description
ticketID Number Ticket ID.
ticket Object Ticket object.

 

Example
{
    "result": "OK",
    "response": {
        "ticketID": 2805518,
        "ticket": {
            "atc1Time": 20180801105922,
            "atcCallNum": 0,
            "atcDelayed": "N",
            "atcId": 2805518,
            "atcMTime": 20180801110200,
            "atcNumber": "3",
            "atcPrint": "N",
            "atcPriority": 5,
            "atcSelTask": 1,
            "atcSta": 30,
            "atcStaTime": 20180801110200,
            "atcTicketTime": 20180801105922,
            "atcType": 2,
            "atcWaitNum": 0,
            "atcWaitSum": 0,
            "atcWaitTime": 0,
            "tasks": [
                {
                    "attWorkTime": 0,
                    "attId": 2806965,
                    "attSta": 20,
                    "tskIdNum": 1,
                    "attZeroTask": "N",
                    "tskServReq": 1,
                    "attAfterwork": "N",
                    "tlName": "Service 1",
                    "tskId": 1,
                    "tskName": "Service 1"
                }
            ]
        }
    }
}

Get callable tickets

Get a list of callable tickets.

Request

GET /{wsid}/listCallableTickets
Parameters
Name Type Description
wsid String WebsocketID of counter.

Example

http://localhost:3000/qnet6/rest/counter/counter1/listCallableTickets

Response: 200 OK

The returning values contains all callable tickets with details.

Fields

CallableTicket entity.

Example
{
    "result": "OK",
    "response": [
        {
            "utScale": 2,
            "ctScale": 2,
            "atcNumber": "1",
            "lngId": 2,
            "atcId": 2805516,
            "attPrevTask": "Y",
            "globalPriority": 5,
            "checkCode": 35,
            "attId": 2806963,
            "attPriority": 5,
            "attZeroTask": "N",
            "waitingMillis": 0,
            "preclassified": false,
            "atcDelayed": "N",
            "atcTicketTime": 20180801105131,
            "atcComment": "20180802130117|User 1|User comment",
            "atcPriority": 5,
            "atcStaTime": 20180801105131,
            "seq": 0,
            "tskId": 18
        }
    ]
}

Get services of ticket

Get a service list of ticket.

Request

GET /{wsid}/getTicketTasksToClerk/{ticketID}
Parameters
Name Type Description
wsid String WebsocketID of counter.
ticketID Number Ticket ID.

Example

http://localhost:3000/qnet6/rest/counter/counter1/getTicketTasksToClerk/12345

Response: 200 OK

The returning values contains all services on the ticket.

Fields

TicketTask entity  

Example
{
    "result": "OK",
    "response": [
        {
            "attWorkTime": 0,
            "attId": 2806963,
            "attSta": 20,
            "tskIdNum": 18,
            "attZeroTask": "N",
            "tskServReq": 1,
            "attAfterwork": "N",
            "tlName": "Service 1",
            "tskId": 18,
            "tskName": "Service 1"
        }
    ]
}

Generate a ticket

Generate a new ticket by clerk.

Request

GET /{wsid}/generateTicket/{taskID}
Parameters
Name Type Description
wsid String WebsocketID of counter.
taskID Number Service ID.

Example

http://localhost:3000/qnet6/rest/counter/counter1/generateTicket/12

Response: 200 OK

The returning values contains ID of created ticket.

Fields
Name Type Description
ticketID Number Ticket ID.

 

Example
{
    "result": "OK",
    "response": {
        "ticketID": 2805518
    }
}

Start transaction

Start transaction on a given service on the called ticket.

Request

GET /{wsid}/startTransaction/{ticketID}/{attID}
Parameters
Name Type Description
wsid String WebsocketID of counter.
ticketID Number Ticket ID.
attID Number Ticket Task ID.

Example

http://localhost:3000/qnet6/rest/counter/counter1/startTransaction/12345/54321

Response: 200 OK

Fields

No fields.  

Example
{
    "result": "OK"
}

Stop transaction

Stop transaction on a given service on the called ticket.

Request

GET /{wsid}/stopTransaction/{ticketID}/{attID}/{closingCode}/{wasRealTransaction}/{needAfterwork}
Parameters
Name Type Description
wsid String WebsocketID of counter.
ticketID Number Ticket ID.
attID Number Ticket Task ID.
closingCode Number Closing code ID. 0 means no closing code.
wasRealTransaction String Y - real transaction, N - non-real transaction
needAfterwork String Need afterwork after closing transaction

Example

http://localhost:3000/qnet6/rest/counter/counter1/stopTransaction/12345/54321/0/Y/N

Response: 200 OK

Fields
Name Type Description
result Number Result of stopping.

 

Example
{
    "result": "OK",
    "response": {
        "result": 3
    }
}

Missing

Since Q-net Pro v6.8.6

Close the ticket in case the client didn’t appear for the call.

Request

GET /{wsid}/missing/{ticketID}
Parameters
Name Type Description
wsid String WebsocketID of counter.
ticketID Number Ticket ID.

Example

http://localhost:3000/qnet6/rest/counter/counter1/missing/12345

Response: 200 OK

Fields
Name Type Description
ticketID Number Ticket ID.
ticket Object Ticket object. Only the ticket is not closed yet.

 

Example
{
    "result": "OK",
    "response": {
        "ticketID": 12345,
        "ticket": {
            // ...
        }
    }
}

Redirect to service

Redirecting the ticket to another service.

Request

GET /{wsid}/redirectToTask/{ticketID}/{attID}/{taskID}/{wasRealTransaction}/{closingCode}
Parameters
Name Type Description
wsid String WebsocketID of counter.
ticketID Number Ticket ID.
attID Number Ticket Task ID (which is under transaction)
taskID Number Target service ID.
closingCode Number Closing code ID. 0 means no closing code.
wasRealTransaction String Y - real transaction, N - non-real transaction

Example

http://localhost:3000/qnet6/rest/counter/counter1/redirectToTask/12345/54321/3/Y/0

Response: 200 OK

Fields

No fields.  

Example
{
    "result": "OK",
}

Redirect to counter

Redirecting the ticket to another counter.

Request

GET /{wsid}/redirectToCounter/{ticketID}/{attID}/{wasRealTransaction}/{closingCode}/{counterID}
Parameters
Name Type Description
wsid String WebsocketID of counter.
ticketID Number Ticket ID.
attID Number Ticket Task ID (which is under transaction)
closingCode Number Closing code ID. 0 means no closing code.
wasRealTransaction String Y - real transaction, N - non-real transaction
counterID Number Target counter ID.

Example

http://localhost:3000/qnet6/rest/counter/counter1/redirectToCounter/12345/54321/Y/0/2

Response: 200 OK

Fields

No fields.  

Example
{
    "result": "OK",
}

Redirect to clerk

Redirecting the ticket to another clerk.

Request

GET /{wsid}/redirectToClerk/{ticketID}/{attID}/{wasRealTransaction}/{closingCode}/{userID}
Parameters
Name Type Description
wsid String WebsocketID of counter.
ticketID Number Ticket ID.
attID Number Ticket Task ID (which is under transaction)
closingCode Number Closing code ID. 0 means no closing code.
wasRealTransaction String Y - real transaction, N - non-real transaction
userID Number Target clerk/user ID.

Example

http://localhost:3000/qnet6/rest/counter/counter1/redirectToClerk/12345/54321/Y/0/5

Response: 200 OK

Fields

No fields.  

Example
{
    "result": "OK",
}

Zero-task

Set a ticket task to ‘Zero-task’. It means every clerk can call this ticket independently of the matrix.

Request

GET /{wsid}/setZeroTask/{ticketID}/{attID}
Parameters
Name Type Description
wsid String WebsocketID of counter.
ticketID Number Ticket ID.
attID Number Ticket Task ID (which is under transaction)

Example

http://localhost:3000/qnet6/rest/counter/counter1/setZeroTask/12345/54321

Response: 200 OK

Fields

No fields.  

Example
{
    "result": "OK",
}

Redirect to waiting list

Redirecting the ticket to waiting list.

Request

GET /{wsid}/redirectToWaitingList/{ticketID}/{toLocalList}/{wasRealTransaction}
Parameters
Name Type Description
wsid String WebsocketID of counter.
ticketID Number Ticket ID.
toLocalList String Y - local waiting list, N - global waiting list
wasRealTransaction String Y - real transaction, N - non-real transaction

Example

http://localhost:3000/qnet6/rest/counter/counter1/redirectToWaitingList/12345/Y/Y

Response: 200 OK

Fields

No fields.  

Example
{
    "result": "OK",
}

Add comment to a ticket

Add a comment to a ticket.

Request

GET /{wsid}/addCommentToTicket/{ticketID}/{encodedComment}
Parameters
Name Type Description
wsid String WebsocketID of counter.
ticketID Number Ticket ID.
encodedComment String URL encoded comment text with username and timestamp.

Example

http://localhost:3000/qnet6/rest/counter/counter1/addCommentToTicket/12345/User+1%7C20181119095303%7CHe+is+angry%21%7C%7C

Response: 200 OK

Fields

No fields.  

Example
{
    "result": "OK"
}

Add new service

Since Q-net Pro v6.8.6

Add a new service to a ticket.

Request

GET /{wsid}/newTask/{ticketID}/{taskID}
Parameters
Name Type Description
wsid String WebsocketID of counter.
ticketID Number Ticket ID.
taskID Number New service ID.

Example

http://localhost:3000/qnet6/rest/counter/counter1/newTask/12345/7

Response: 200 OK

Fields
Name Type Description
ticket Object Ticket object.

 | ticketID | Number | Ticket ID. |

Example
{
    "result": "OK",
    "response": {
        "ticketID": 12345,
        "ticket": {
            // ...
        }
    }
}

Waiting tickets

Get waiting ticket list.

Request

GET /{wsid}/getWaitingTickets
Parameters
Name Type Description
wsid String WebsocketID of counter.

Example

http://localhost:3000/qnet6/rest/counter/counter1/getWaitingTickets

Response: 200 OK

Fields
Name Type Description
waitingTicketsListCount Number Number of waiting tickets for the logged inclerk & counter
waitingTicketsList Array<ActTickets> Waiting tickets with details
ticketOnLocalWLCount Number Number of tickets on local waiting list
ticketCountOnLocalWL Array<ActTickets> List of tickets on local waiting list with details
ticketOnGlobalWLCount Number Number of tickets on global waiting list
ticketOnGlobalWL Array<ActTickets> List of tickets on global waiting list with details
ticketCountByTasks Array<Object> Number of waiting tickets grouped by services.
totalWaitingTicketsInBranch Number Total number of waiting tickets in branch

   

Example
{
    "result": "OK",
    "response": {
        "waitingTicketsListCount": 2,
        "waitingTicketsList": [
            {
                "attPriority": 5,
                "atcNumber": "10",
                "atcId": 2805532,
                "atcTicketTime": 20180802130117,
                "tlName": "Service 1",
                "atcPriority": 5,
                "atcStaTime": 20180802130117,
                "atcComment": "20180802130117|User 1|User comment",
                "tskName": "Service 1"
            },
            {
                "attPriority": 5,
                "atcNumber": "11",
                "atcId": 2805533,
                "atcTicketTime": 20180802130123,
                "tlName": "Service 2",
                "atcPriority": 5,
                "atcStaTime": 20180802130123,
                "atcComment": "20180802130117|User 1|User comment",
                "tskName": "Service 2"
            }
        ],
        "ticketOnLocalWLCount": 0,
        "ticketOnLocalWL": [],
        "ticketOnGlobalWLCount": 0,
        "ticketOnGlobalWL": [],
        "ticketCountByTasks": [
            {
                "tlName": "Service 2",
                "ticketCount": 1,
                "tskId": 18,
                "tskName": "Service 2"
            },
            {
                "tlName": "Service 1",
                "ticketCount": 1,
                "tskId": 21,
                "tskName": "Service 1"
            }
        ],
        "totalWaitingTicketsInBranch": 2
    }
}

Waiting ticket count

Get waiting ticket count.

Request

GET /{wsid}/getWaitingTicketsCount
Parameters
Name Type Description
wsid String WebsocketID of counter.

Example

http://localhost:3000/qnet6/rest/counter/counter1/getWaitingTicketsCount

Response: 200 OK

Fields
Name Type Description
waitingTicketsListCount Number Number of waiting tickets for the logged inclerk & counter
ticketOnLocalWLCount Number Number of tickets on local waiting list
ticketOnGlobalWLCount Number Number of tickets on global waiting list
totalWaitingTicketsInBranch Number Total number of waiting tickets in branch

   

Example
{
    "result": "OK",
    "response": {
        "waitingTicketsListCount": 2,
        "ticketOnLocalWLCount": 0,
        "ticketOnGlobalWLCount": 0,
        "totalWaitingTicketsInBranch": 2
    }
}

Closing codes

Get closing code list.

Request

GET /{wsid}/getClosingCodes
Parameters
Name Type Description
wsid String WebsocketID of counter.

Example

http://localhost:3000/qnet6/rest/counter/counter1/getClosingCodes

Response: 200 OK

Fields

It returns array of Codes,  

Example
{
    "result": "OK",
    "response": [
        {
            "codId": 1,
            "cdlName": "Zárókód 1",
            "codName": "Closing code 1"
        },
        {
            "codId": 2,
            "cdlName": "Zárókód 2",
            "codName": "Closing code 2"
        }
    ]
}

Status codes

Get status code list.

Request

GET /{wsid}/getStatusCodes
Parameters
Name Type Description
wsid String WebsocketID of counter.

Example

http://localhost:3000/qnet6/rest/counter/counter1/getStatusCodes

Response: 200 OK

Fields

It returns array of Codes,  

Example
{
    "result": "OK",
    "response": [
        {
            "codId": 1,
            "codName": "Break",
            "cdlName": "Szünet"
        },
        {
            "codId": 2,
            "codName": "Afterwork",
            "cdlName": "Utómunka"
        }
    ]
}

Set clerk status

Enter into or exit from a clerk status.

Request

GET /{wsid}/setStatus/{codId}
Parameters
Name Type Description
wsid String WebsocketID of counter.
codID Number Status code ID.

Example

Enter a new status:

http://localhost:3000/qnet6/rest/counter/counter1/setStatus/3

Exit from a status:

http://localhost:3000/qnet6/rest/counter/counter1/setStatus/-1

Response: 200 OK

Fields

No fields.  

Example
{
    "result": "OK"
}

Logout codes

Get logout code list.

Request

GET /{wsid}/getLogoutCodes
Parameters
Name Type Description
wsid String WebsocketID of counter.

Example

http://localhost:3000/qnet6/rest/counter/counter1/getLogoutCodes

Response: 200 OK

Fields

It returns array of Codes,  

Example
{
    "result": "OK",
    "response": [
        {
            "codId": 1,
            "codName": "Lunch",
            "cdlName": "Ebédszünet"
        },
        {
            "codId": 2,
            "codName": "Other",
            "cdlName": "Egyéb"
        }
    ]
}

Services

Get service list.

Request

GET /{wsid}/getServiceList/{type}
Parameters
Name Type Description
wsid String WebsocketID of counter.
type String Type of filter. A - list all services in branch, M - list services by matrices, N - inverse list of services by matrices (for redirecting to service)

Example

http://localhost:3000/qnet6/rest/counter/counter1/getServiceList/A

Response: 200 OK

Fields

It returns array of Service.  

Example
{
    "result": "OK",
    "response": [
        {
            "tskId": 1,
            "tskIdNum": 1,
            "tlName": "Service 1",
            "tskName": "Service 1"
        },
        {
            "tskId": 2,
            "tskIdNum": 2,
            "tlName": "Service 2",
            "tskName": "Service 2"
        }
    ]
}

Clerk configuration

Get clerk configuration.

Request

GET /{wsid}/getUserConfig
Parameters
Name Type Description
wsid String WebsocketID of counter.

Example

http://localhost:3000/qnet6/rest/counter/counter1/getUserConfig

Response: 200 OK

Fields
Name Type Description
autoCallMin Number Auto-calling minimum interval (seconds)
autoCallMax Number Auto-calling maximum interval (seconds)
autoTransStartTime Number Automatic transaction starting delay (seconds)
hasDirektCall Boolean Automatic transaction starting delay (seconds)

 

Example
{
    "result": "OK",
    "response": {
        "autoCallMin": 1,
        "autoCallMax": 5,
        "autoTransStartTime": 5,
        "hasDirectCall": true
    }
}

Start afterwork

Start afterwork on a called ticket.

Request

GET /{wsid}/startAfterwork/{attID}
Parameters
Name Type Description
wsid String WebsocketID of counter.
attID Number TicketTask ID.

Example

http://localhost:3000/qnet6/rest/counter/counter1/startAfterwork/54321

Response: 200 OK

Fields

No fields.  

Example
{
    "result": "OK"
}

Stop afterwork

Stop afterwork on a called ticket.

Request

GET /{wsid}/stopAfterwork/{ticketID}/{attID}
Parameters
Name Type Description
wsid String WebsocketID of counter.
ticketID Number Ticket ID.
attID Number TicketTask ID.

Example

http://localhost:3000/qnet6/rest/counter/counter1/stopAfterwork/12345/54321

Response: 200 OK

Fields

The response contains the result of stopping afterwork.  

Example
{
    "result": "OK",
    "response": 1
}

Delete ticket

Delete a waiting ticket.

Request

GET /{wsid}/deleteTicket/{ticketID}
Parameters
Name Type Description
wsid String WebsocketID of counter.
ticketID Number Ticket ID.

Example

http://localhost:3000/qnet6/rest/counter/counter1/deleteTicket/1234

Response: 200 OK

Fields

No fields.

Example
{
    "result": "OK"
}

Active users

Get logged-in clerks for redirection. Shows the list of active users who can handle the services on the ticket.

Request

GET /{wsid}/getActiveUsers/{ticketID}
Parameters
Name Type Description
wsid String WebsocketID of counter.
ticketID Number Ticket ID. It can be -1.

Example

http://localhost:3000/qnet6/rest/counter/counter1/getActiveUsers/1234

Response: 200 OK

Fields

It returns an array of ActiveUser.

Example
{
    "result": "OK",
    "response": [
        {
            "cntDescript": "Pult 1",
            "usrId": 3,
            "auId": 51532,
            "cntId": 1,
            "cntNumber": "1",
            "usrName": "User 1"
        },
        {
            "cntDescript": "Pult 2",
            "usrId": 4,
            "auId": 51534,
            "cntId": 2,
            "cntNumber": "2",
            "usrName": "User 2"
        },
        {
            "cntDescript": "Pult 3",
            "usrId": 5,
            "auId": 51533,
            "cntId": 3,
            "cntNumber": "3",
            "usrName": "User 3"
        }
    ]
}

Customer data

Get identified customer data.

Request

GET /{wsid}/getCustomerData/{ticketID}
Parameters
Name Type Description
wsid String WebsocketID of counter.
ticketID Number Ticket ID.

Example

http://localhost:3000/qnet6/rest/counter/counter1/getCustomerData/1234

Response: 200 OK

Fields
Name Type Description
customerData CustomerData CustomerData entity.
customerPhotoBASE64 String Customer photo in Base64.
customerPhotoRelativeURL String Customer photo relative URL.
Example
{
    "result": "OK",
    "response": {
        "customerData": {
            "cusUnident": "N",
            "cusInterface": 0,
            "cusData10": "2",
            "cusNew": "Y",
            "cusIdent": "4289420100096423",
            "cusId": 506
        },
        "customerPhotoBASE64": "iVBORw0KGgoAAAANSUhEUgAAAP8AAAD/CAIAAACxapedAA...",
        "customerPhotoRelativeURL": "styles/base/images/admin/user.png"
    }
}

Waiting clients limit

Get limit of waiting clients in the branch.

Request

GET /{wsid}/getWaitingClientLimit
Parameters
Name Type Description
wsid String WebsocketID of counter.

Example

http://localhost:3000/qnet6/rest/counter/counter1/getWaitingClientLimit

Response: 200 OK

It returns the limit as Number. The response: null means the limit is not defined.

Fields
Example
{
    "result": "OK",
    "response": 10
    }
}

Models

UserData

It represents a user session.

Properties

Name Type Description
wsID String Websocket ID
clientID String Client ID
deviceID String Device ID
loginEventID Number Statistics login event ID
autoCallEnabled Boolean Is auto-calling enabled?
userID Number User ID
branchID Number Branch ID
counterID Number Counter ID
userName String User name
languageCode String Language code
languageID Number Language ID
singOnTime Number Time of signing on
dispenserProfileID Number only internal usages
customerDataID Number only internal usages
selectedBranches Array<Number> only internal usages
roles Object User roles
jSessionID String JSessionID
languages Array<Number> User languages
statusID Number Status Code ID, if clerk is in a status
statusDateTime Number Status entry time

Examples

{
    "wsID": "counter1",
    "clientID": "0",
    "deviceID": "19",
    "loginEventID": 48829,
    "autoCallEnabled": false,
    "userID": 3,
    "branchID": 1,
    "counterID": 1,
    "userName": "User 1",
    "languageCode": "en-GB",
    "languageID": 1,
    "singOnTime": 1469622631865,
    "dispenserProfileID": 0,
    "customerDataID": 0,
    "selectedBranches": [],
    "roles": {
        "1": [
            3
        ]
    },
    "jSessionID": "",
    "languages": [
        1,
        2
    ],
    "statusID": 13,
    "statusDateTime": 20190121143246
}

Ticket

It represents a ticket.

Properties

Name Type Description
atc1Time Number Ticket creations timestamp.
atcBookingCode String Booking code (only if through booking).
atcCallNum Number Number of recalls.
atcComment String Comment on ticket.
atcDelayed String Latency in case booked (Y/N).
atcId Number Ticket ID.
atcMtime Number Modification time of ticket.
atcNumber Number Ticket number.
atcPrint String Printed ticket (Y/N).
atcPriority Number Ticket priority.
atcSelTask Number Number of services on the ticket.
atcSta Number Status of ticket
atcStaTime Number Last time of the tickets status change.
atcTicketTime Number Timestamp of ticket printing.
atcType Number Type of ticket
atcWaitingList String Type of waiting list
atcWaitSum Number Waiting time
atcWaitNum Number Calculated waiting queue size.
atcWaitTime Number Calculated waiting time.
tasks Array<TicketTask> Array of TicketTask.

Examples

{
    "atc1Time": 20160809125741,
    "atcCallNum": 0,
    "atcDelayed": "N",
    "atcId": 97,
    "atcMTime": 20160809125746,
    "atcNumber": "1",
    "atcPrint": "Y",
    "atcPriority": 5,
    "atcSelTask": 1,
    "atcSta": 30,
    "atcStaTime": 20160809125746,
    "atcTicketTime": 20160809125741,
    "atcType": 1,
    "atcWaitNum": 0,
    "atcWaitSum": 5,
    "atcWaitTime": 0,
    "tasks": [
        {
            "tskName": "Service 1",
            "tskId": 1,
            "attWorkTime": 0,
            "attSta": 20,
            "attId": 97,
            "attAfterwork": "N",
            "attZeroTask": "N"
        }
    ]
}

TicketTask

It represents a selected task on a ticket.

Properties

Name Type Description
attId Number Ticket Task ID
atcSta Number Status of ticket task
tskName String Service name
tskId Number Service ID
attWorkTime Number Total transaction time
attAfterwork String Need afterwork
attZeroTask String Is it a Zero task? (Can be called by any clerks without matrix)

Examples

{
    "tskName": "Service 1",
    "tskId": 1,
    "attWorkTime": 0,
    "attSta": 20,
    "attId": 97,
    "attAfterwork": "N",
    "attZeroTask": "N"
}

CustomerData

It represents an identified customer data.

Properties

Name Type Description
cusId String CustomerData ID
cusUnident String Is it an unidentified customer?
cusInterface String Received interface value from CRM
cusData01 String Data #1
cusData02 String Data #2
cusData03 String Data #3
cusData04 String Data #4
cusData05 String Data #5
cusData06 String Data #6
cusData07 String Data #7
cusData08 String Data #8
cusData09 String Data #9
cusData10 String Data #10
cusNew String Is it a new record?
cusIdent String Customer identifier

Examples

{
    "cusId": 506,
    "cusUnident": "N",
    "cusInterface": 0,
    "cusData01": "",
    "cusData02": "",
    "cusData03": "",
    "cusData04": "",
    "cusData05": "",
    "cusData06": "",
    "cusData07": "",
    "cusData08": "",
    "cusData09": "",
    "cusData10": "",
    "cusNew": "Y",
    "cusIdent": "4289420100096423"
}

CallableTicket

It represents a callable ticket.

Properties

Name Type Description
utScale Number User-Service matrix priority.
ctScale Number Counter-Service matrix priority.
atcNumber Number Ticket number
lngId Number Language ID
atcId String Ticket ID
attPrevTask String only internal usages
globalPriority Number only internal usages
checkCode Number only internal usages
attId Number Ticket Task ID
attPriority Number Ticket Task priority
attZeroTask String Is it a zero task?
waitingMillis Number ?
preclassified Boolean not implemented
atcDelayed String not implemented
atcTicketTime Number Ticket printing timestamp
atcPriority Number Ticket priority
atcStaTime Number Time of last status changing
seq Number only internal usages
tskId Number Service ID
Example
{
    "result": "OK",
    "response": [
        {
            "utScale": 2,
            "ctScale": 2,
            "atcNumber": "1",
            "lngId": 2,
            "atcId": 2805516,
            "attPrevTask": "Y",
            "globalPriority": 5,
            "checkCode": 35,
            "attId": 2806963,
            "attPriority": 5,
            "attZeroTask": "N",
            "waitingMillis": 0,
            "preclassified": false,
            "atcDelayed": "N",
            "atcTicketTime": 20180801105131,
            "atcPriority": 5,
            "atcStaTime": 20180801105131,
            "atcComment": "20180802130117|User 1|User comment",
            "seq": 0,
            "tskId": 18
        }
    ]
}

Codes

It represents a Code entity.

Properties

Name Type Description
codId Number Code ID
codName String Code name in default language
cdlName String Code name in user’s language

Examples

{
    "codId": 1,
    "codName": "Break",
    "cdlName": "Szünet"
}

ActiveUser

It represents a logged in clerk on a counter.

Properties

Name Type Description
auId Number ActiveUser ID
cntId Number Counter ID
cntNumber String Counter number
cntDescript String Counter description
usrId Number User ID
usrName String User name

Examples

{
    "cntDescript": "Counter 1",
    "usrId": 3,
    "auId": 51532,
    "cntId": 1,
    "cntNumber": "1",
    "usrName": "User 1"
}

Service

It represents a service entity.

Properties

Name Type Description
tskId Number Service ID
tskIdNum Number Service number
tskName String Service name in default language
tlName String Service name in user’s language

Examples

{
    "tskId": 1,
    "tlName": "Service 1",
    "tskName": "Service 1"
}

Server

It represents a server entity.

Properties

Name Type Description
branchID Number Branch ID
branchName String Branch name
seId Number Server ID
serverWSID String Server WSID
serverURL String Server URL
serverDescription String Server description

Examples

{
    "seId": 1,
    "serverWSID": "master",
    "serverURL": "http://localhost:3000/qnet6",
    "serverDescription": "Master server",
    "branchID": 1,
    "branchName": "Budapest"
}

Enums

Ticket statuses

Value Description
10 Booked.
20 Can be called.
30 Under calling.
40 Missing.
50 Definitive missing.
60 Under transaction.
70 On waiting list.
80 Deleted.
90 Closed.
100 Under afterwork.

Ticket types

Value Description
1 Generated on dispenser.
2 Generated by clerk.
3 Generated by apAppointment.

Waitlist types

Value Description
WG Global waitlist.
WL Local waitlist.

Stop transaction result values

Value Description
1 No more services and no more afterwork. Ticket closed.
2 No more services and no more afterwork but ticket is alive.
3 There are still services on ticket.
4 No more services but there is afterwork.

Stop afterwork result values

Value Description
1 No more afterwork. Ticket closed.
2 There are still afterwork on ticket.
3 No more afterwork but ticket is alive.
Troubleshooting Counter v2 REST
Last updated: Wed Nov 04 2020